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Can I afford a Concierge Service and is it important?

Blog General
Concierge Cartagena

Maybe you’ve never considered a concierge service for your vacation. It sounds expensive, doesn’t it! An indulgence that you’re not sure will deliver. But if you’re travelling in a group, for a special occasion, or on a time-poor business trip – it makes total sense. A concierge service can change what could have been stressful and chaotic, to stress free and unforgettable. Just ask the thousands of happy customers who have traveled with Two Travel.

It’s the little things that make all the difference, and when there are 100 little things on your list, and you don’t speak the language, why not get some help? After all, you’re on vacation!

So, what exactly does a Concierge do?

Picture the scene.

You and your family, friends, wedding guests, or business partners arrive at the airport exhausted after your flight. Rather than have to find a taxi for 8 people, a well-dressed young man is there to greet you, leading you away from the scrum to a plush air-conditioned minibus. The driver helps everyone with their bags and offers everyone a cold bottle of fresh coconut water as you set off to your villa.

On arrival, they offload all the bags for you and there’s a welcome cocktail waiting for you by the pool. The fridge is stocked with all the food and drink you requested before you arrived, and your concierge gives you a tour of the villa.

Historical Cartagena

During a quiet moment, he confirms that everything is organised for your brother’s birthday in two days – a surprise trip to the islands, followed by a private dinner at the most exclusive restaurant in the city and late night drinks and dancing on a very special roof terrace with your table being the best. He has some photos of the painting you commissioned, and it’s ready to see tomorrow, before its delivery the following day.

An hour later, after a dip in the pool, your concierge checks in on your plans for the night. You had suggested a tour of the city, but you’re all tired – no problem! He can change it to another day for you and arrange for catering from a great restaurant, so everyone can chill for the first evening away together.

Sounds great, doesn´t it?

Someone to make sure everything happens the way you want it, so you don’t have to worry, and neither do your friends nor family. As light touch as you need it to be. A concierge service is there to anticipate and solve issues, checking in to make sure your experience is flawless, and suggesting and making tweaks to your plans whenever you need them – especially helpful in a country like Colombia or Mexico – where the best experiences, access and deals are not found online, but through people “in the know”.

But is a Concierge Service expensive?

Well, not really. You know how much your flights will cost and you have a budget in mind for your accommodation, trips, and all those little things you love.

But it’s probably based on estimates from online booking services, which have outrageous additional booking fees on top of already expensive prices.

With a concierge service, you pay a 10% premium for at least 50% more value. Why?

Because our local concierge staff have direct relationships with villa owners, boat hire companies, tour guides, restaurants, local suppliers, bars, clubs, stores – the list goes on! This means you don’t get “gringo prices” for a one-size-fits-all tourist tour (trap) – you get guaranteed, high quality, exclusive and unique experiences with all the special touches that will make your time unforgettably special.

So special, you’ll never want to travel without a concierge service again!

  • And at Two Travel, all of our concierge staff are:
    • Locals
    • Fluent in Spanish and English,
    • Educated to degree level,
    • Experienced in providing first rate service every time,
    • Flexible to meet your daily changing needs.


A concierge is also your trouble shooter. Trips always have issues, and as we saw during the pandemic, travel conditions and options can change in a matter of days, and sometimes even hours.

We think a concierge is more important than ever – they’ve got your back. If plans have to change, they’ll deal with those changes or get your money back. They also know all the hottest and best spots in the city or local area – just tell them what you’re looking for – set them a challenge. They will deliver!

We have concierge teams in Cartagena, Medellin, Tulum and Mexico City right now, so if you’re planning a trip to Colombia or Mexico, get in touch to see if we can build your journey, and make your trip the best it can be.

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