All of the services we provide and partners that we work with follow all the biosecurity protocols as required by local rules. Our Concierge Team are trained to assess these risks and can act to support any specific needs you may have during your trip
For travelers from the US, no. It’s the same as the US – types A and B.
Wi-fi is very common in Colombia. All our properties have high speed wi-fi as standard. You’ll also find that all restaurants, cafés and bars have wi-fi, and many public areas too.
Some restaurants will ask if you want to include service when you ask for the bill. Some will include 10% as a tip. It is called “propina”.
The water is potable so technically you can. However, we suggest sticking to bottled water during your stay. Don’t be afraid of ice though. It’s totally fine!
Cartagena is hot and humid all year round. You won’t even need a sweater in the evenings!
In terms of weather, the three-month stretch from October to December is the best time to visit, when hurricane season is over and the weather is warm but not oppressively hot. January through March see the biggest wave of tourists, so avoid that time if you’re not a fan of crowds. Tulum’s rainiest months are June, September, and October.
Taxis are the main and most convenient mode of transportation in Tulum. You can easily find cab stands outside hotels, at beaches and near the main attractions. But, taxis do tend to be overpriced. Expect to pay a minimum fare of around Mex $100 for a 5-km ride and mostly $350-$400 to/from the hotel zone in low season.