Frequently Asked Questions
General
Two Travel is a luxury concierge travel agency operating in Cartagena, Medellín, Mexico City, and Tulum. We design and manage fully personalized trips, including villa rentals, boat days, restaurant reservations, nightlife hosting, transportation, tours, and real time on-the-ground support.
Our concierge service pricing depends on the trip length, group size. Our prices start at $100 USD per person and top off at $200 USD per person for a multiday custom stay, but packages for bachelor/bachelorette groups or luxury villa stays can also be created. After a short consultation, we provide a transparent custom quote.
Our concierge service includes:
- Real time on-the-ground support
- Custom trip itinerary creation
- Handle any and all questions and custom requests
- Restaurant, nightlife, clubs and bars, and beach club reservations
- Transportation coordination and logistics
- Pre stocking and restocking of Villas
- Activities + tours booking
- Full support during emergencies or last-minute changes
You can also add custom services such as private chefs, private security, boat rentals, photographers, in-home massages, yoga and salsa classes, wellness sessions, and more.
Airport transfers are not included in the concierge fee, but we can arrange private, safe, and punctual transportation for any group size at any time.
Our sweet spot to planning a trip is 2-3 months. This allows time for the draft itinerary to be created, reviewed and revised between our client and concierge team. That being said we have planned trips with 24-48 hours notice with flawless execution.
We accept all forms of payments in the US, Colombia and Mexico. You can pay via credit card and bank transfers in local currency, Venmo, Zelle, or PayPal. For large group trips or villas, we may require a deposit to secure your dates, followed by a final balance before arrival.
Yes. Two Travel is a registered company with teams in Colombia and Mexico, 1,000+ verified clients, vetted local partners, and a reputation for safe, high-quality travel experiences. We work only with licensed operators, drivers, captains, and hospitality partners. We have over 600 5-star reviews on Google from our amazing clients.
Yes. We specialize in group travel, including bachelor/bachelorette trips, birthdays, friends’ trips, and corporate retreats. We manage logistics, accommodations, nightlife hosting, and full trip coordination for any group size. We also have a sister company called Two Lovers and they focus on Destination weddings in Cartagena, and Medellin, Colombia, and Mexico City, Mexico.
Colombia
Most travelers from the US, Canada, UK, EU, and Australia do not need a visa for stays under 90 days. Some nationalities may require one; always check your country’s entry requirements before traveling.
Yes, tourist destinations like Cartagena and Medellín are generally safe when you stay in recommended areas and follow normal travel precautions. Two Travel provides trustworthy drivers, secure accommodations, and 24/7 support to ensure a safe experience.
The currency is the Colombian Peso (COP). Credit cards are widely accepted, but small bills are useful for taxis, tips, and markets.
Colombia uses 110V / Type A and B outlets, the same as the US and Canada. Travelers from Europe or the UK will need an adaptor.
You can stay connected using:
- eSIM (Airalo, Holafly)
- Local SIM cards (Claro, Tigo)
- Wi-Fi in villas, hotels, and restaurants
Coverage is strong in Cartagena and Medellín.
Tipping 10% is standard in restaurants. For services like bellboys, drivers, guides, and villa staff, $2–$10 USD, depending on service level, is appreciated.
Cartagena, Colombia
Cartagena’s tourist areas—Centro Histórico, Getsemaní, Bocagrande, and the islands—are safe when using authorized services. Two Travel only works with approved drivers, captains, and vendors to guarantee reliability.
Cartagena is warm year-round. The best months are December to April for sunny weather. June–August is also popular. Expect more humidity from September to November.
It’s recommended to drink bottled or filtered water. Villas and many restaurants offer purified water.
Pack light clothing, swimsuits, sunscreen, comfortable shoes, a hat, bug spray for island trips, and dressy outfits for nightlife. Everything is humid, so quick-dry fabrics help.
Two Travel offers private yachts, catamarans, and speedboats. Rentals include the crew, fuel, ice, and coolers. You can add a private chef, drinks, DJ, or island reservations (Rosario Islands, Cholon, Blue Apple, Bora Bora). Trips typically last 8 hours.
Medellín, Colombia
Yes. Neighborhoods like El Poblado, Laureles, and Provenza are safe for travelers and popular with tourists. With Two Travel, you’ll use trusted drivers, reliable transfers, and vetted local partners to ensure a smooth and safe trip.
Medellín is known as the “City of Eternal Spring,” offering mild weather year-round. However:
- December–March: Best weather, busiest season.
- August: Feria de las Flores (Flower Festival).
April–May & October–November: Rainier months, still very pleasant.
Yes — bring a light jacket or sweater. Evenings can be cooler, especially compared to Cartagena or Tulum.
Two Travel recommends:
- El Poblado – safest, most walkable; best nightlife/restaurants.
- Provenza – upscale and trendy.
- Laureles – quieter, local vibe.
Absolutely. We handle reservations at top restaurants, rooftops, clubs, and private tables in Provenza, Parque Lleras, and Manila, plus host-led nights for groups.
Popular options include:
- Guatapé & El Peñol
- Comuna 13 tour
- Coffee farm experiences
- ATV, paragliding, and nature tours
Mexico
Most travelers from the US, Canada, UK, and EU do not need a visa for tourism stays up to 180 days.
Yes — especially when staying in established tourist destinations like Mexico City, Tulum, and major coastal cities. Two Travel works only with trusted transportation partners and reliable vendors to keep travelers safe.
Mexico uses the Mexican Peso (MXN). Credit cards are accepted in most places, but carrying some cash is useful for taxis, markets, and beach clubs.
Use an eSIM (Airalo, Holafly), local SIM card (Telcel), or rely on Wi-Fi in villas, hotels, restaurants, and coworking spaces.
A 10–15% tip is standard in restaurants. Tips for porters, drivers, and villa staff are appreciated and typically range from 20–100 MXN depending on the service.
Mexico City, Mexico
Yes — tourist neighborhoods like Polanco, Roma Norte, Condesa, Reforma, and Coyoacán are safe and vibrant. Two Travel provides secure drivers and curated itineraries to avoid unsafe areas.
The best months are March–May and October–December for pleasant weather.
Rainy season runs from June–September, usually with short afternoon showers.
Two Travel recommends:
- Polanco – luxury, shopping, museums
- Roma Norte – trendy, best restaurants
- Condesa – walkable, beautiful parks
- Reforma – central and corporate-friendly
No. Always drink filtered or bottled water. Most restaurants and villas provide purified water.
Yes — especially for world-famous restaurants like Pujol, Quintonil, Máximo, or Rosetta. Two Travel handles all reservations.
Top experiences include:
- Teotihuacán pyramids (sunrise hot air balloon optional)
- Xochimilco trajinera boats
- Coyoacán & Frida Kahlo Museum
- Basílica de Guadalupe
- Puebla & Cholula
Yes — Uber works extremely well and is the preferred app-based transportation method. Two Travel can also arrange private drivers.
Tulum, Mexico
Yes — most tourist areas, beach zones, and hotel areas are safe. As with all destinations, it’s best to use verified transportation and stay in trusted accommodations, which Two Travel provides.
- November–April – best weather, peak season
- May–August – warm and sunny
- September–October – rainy season, hurricane season
- Bikes: Great for short distances in the hotel zone.
- Scooters: Quick, but not recommended at night.
- Cars: Best for exploring cenotes, ruins, and nearby towns.
Two Travel can also arrange private drivers, which is the safest and easiest option.
Yes — taxis in Tulum are notoriously expensive and inconsistent. Private transportation ensures fair pricing and safety.
Uber exists but is often unreliable or unavailable due to local restrictions.
Yes — we arrange villas, beach clubs, restaurant reservations, nightlife, cenote tours, Sian Ka’an tours, boat experiences, wellness sessions, and 24/7 concierge support.
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